And select whether the sessions for the supporter should be launched from the regular TeamViewer client, which can be downloaded here. Here you can activate or deactivate the remote support features TeamViewer offers. Using the integrationInstall the TeamViewer app in your Slack workspaceThe app is available via the Slack app directory open the TeamViewer listing on the directory and use the Add to Slack button to add it to your Slack workspace, then select and log in to the workspace from where you want to use the TeamViewer app.Settings dialogIn the home tab of the app, you will find a settings tab. Furthermore, to enable remote support for use cases that require guidance on physical devices, TeamViewer adds augmented reality-based remote support where the experts can see what the users see through the user's smartphone camera and provide markers to guide them through a physical process. It enables users to provide remote support from anywhere, at any time.
It allows experts via remote support sessions to:invite users who need their expertiseusers to request expertise from an expertThe securely encrypted remote connection can be established between any device currently in use, whether a PC, Mac, or any mobile device. TeamViewer for Slack extends the communication capabilities available in Slack with remote control features. A TeamViewer Assist AR Professional license is required to use the TeamViewer Augmented reality feature. GeneralThis article applies to all TeamViewer Tensor customers having purchased the Slack integration add-on. Slack Integration - Installation and User Guide - TeamViewer Support
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